FAQ
Help Centre

567tv Frequently
Asked Questions

Everything you need to know about playing on 567tv — from opening your account and making your first bKash deposit, to understanding bonuses, cricket betting markets, and responsible gaming tools available to players in Bangladesh.

25 Questions Answered
5 Topic Categories
24/7 Support Available

This page is your complete reference guide for the 567tv platform. Whether you are a first-time player in Dhaka setting up your account, an experienced bettor in Chittagong checking withdrawal timescales, or a player in Sylhet looking to understand your responsible gaming options, the answers below cover the questions we hear most often. If you cannot find what you need here, our support team is available around the clock at [email protected].

Why Players Trust 567tv

Before diving into the Q&A, here is a quick overview of what sets 567tv apart for Bangladeshi players.

Instant Mobile Wallet Payments

Deposit and withdraw via bKash, Nagad, Rocket, and Upay with typical processing times under 5 minutes. No bank account required for most transactions.

256-bit SSL Security

All data transmitted between your device and the 567tv platform is encrypted with industry-standard SSL, keeping your personal and financial details safe at all times.

Live Cricket Betting

Follow the Bangladesh Tigers, BPL, IPL, and T20 World Cup with ball-by-ball in-play markets and competitive odds updated in real time throughout every match.

Thousands of Games

From Pragmatic Play and Microgaming slots to Evolution Gaming live casino tables, 567tv's library covers every preference — all playable on mobile without an app download.

24/7 Customer Support

The 567tv support team is available every day of the year, including Eid and public holidays. Reach us at [email protected] for account, payment, or gaming queries.

Responsible Gaming Tools

Deposit limits, session time-outs, reality check reminders, and self-exclusion are all built into every 567tv account — free, immediate, and effective.

Account & Registration

Everything about creating your 567tv account, completing identity verification, managing login details, and understanding account policies.

Q

How do I create an account on 567tv?

Creating a 567tv account takes under two minutes. Visit the 567tv Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be at least 18 years old to register. Once submitted, a verification code is sent to your mobile number to confirm your identity and activate your account.

Q

What documents do I need to verify my 567tv account?

567tv requires a government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to provide proof of address such as a recent utility bill or bank statement. Documents should be clear, unedited, and show your full name and date of birth.

Q

How long does account verification take on 567tv?

Standard 567tv account verification is completed within 24 hours of submitting your documents. In most cases, especially during normal business hours (Bangladesh Standard Time, UTC+6), verification is completed within a few hours. If your submission is incomplete or documents are unclear, the support team will contact you via your registered email to request resubmission.

Q

I forgot my 567tv password — how do I reset it?

To reset your 567tv password, go to the Login page and click the 'Forgot Password' link. Enter the mobile number or email address linked to your account and follow the instructions sent to you. A reset link or OTP (one-time passcode) will be delivered within a few minutes. If you do not receive it, check your spam folder or contact [email protected] for assistance.

Q

Can I have more than one 567tv account?

No. 567tv strictly permits one account per person, per household, and per device. Duplicate accounts are a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts along with forfeiture of any balances or winnings. If you accidentally created two accounts, contact [email protected] immediately to have one closed before any funds are deposited.


Deposits & Withdrawals

Answers about funding your account via bKash, Nagad, Rocket, and Upay, processing times, minimum amounts, and the 567tv withdrawal process.

Q

How do I deposit money on 567tv using bKash?

To deposit via bKash on 567tv, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a 567tv merchant number or prompted to complete the transaction through the bKash app. Send the exact amount shown, enter the bKash transaction ID in the provided field, and submit. Deposits via bKash are typically credited to your 567tv account within 5 minutes.

Q

How long does a Nagad deposit take on 567tv?

Nagad deposits on 567tv are processed almost instantly and typically reflect in your account balance within 1 to 5 minutes. To deposit via Nagad, select it as your payment method in the Deposit section, complete the payment through the Nagad app using the reference number provided, and submit your transaction ID. If your deposit has not appeared after 15 minutes, contact 567tv support with your Nagad transaction reference.

Q

What is the minimum deposit amount on 567tv?

The minimum deposit amount on 567tv is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum is ৳500. There is no maximum deposit limit imposed by 567tv itself, though individual mobile wallet providers may have their own daily transaction ceilings.

Q

What is the minimum withdrawal amount on 567tv?

The minimum withdrawal on 567tv is ৳500 for all payment methods. Withdrawals are processed to the same method used for your most recent deposit wherever possible — for example, if you deposited via Nagad, your withdrawal will be routed back to your Nagad wallet. This policy exists to comply with anti-money-laundering requirements and to protect player account security.

Q

How long do withdrawals take on 567tv?

567tv processes withdrawal requests within 1 to 4 hours for mobile wallet methods such as bKash, Nagad, and Rocket during standard operating hours (BST, UTC+6). Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals submitted outside of business hours are actioned at the start of the next working period.

Q

Are there any fees for deposits or withdrawals on 567tv?

567tv does not charge any platform-side fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges as per their current fee schedule. Bank transfers are also subject to the processing fees set by your bank. 567tv has no control over third-party charges applied by payment partners.

Q

Can I deposit using Rocket on 567tv?

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a supported deposit and withdrawal method on 567tv. To use Rocket, select it from the payment options in the Deposit section, follow the on-screen instructions to complete the transfer via the Rocket app or USSD shortcode, and enter your transaction reference ID to confirm. The minimum deposit via Rocket is ৳200 and funds are typically credited within 5 minutes.


Games & Gameplay

Questions about cricket betting markets, slots, live casino, RTP, mobile play, and how games are kept fair on the 567tv platform.

Q

What cricket betting markets are available on 567tv?

567tv offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and international ODI fixtures featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs over/under, method of first dismissal, and live in-play betting. Markets are updated in real time throughout each match.

Q

Is live in-play betting available on 567tv for cricket?

Yes, 567tv supports live in-play betting on cricket matches. Odds update ball by ball during BPL, IPL, and international T20 and ODI fixtures. In-play markets typically include the next wicket method, runs scored in the current over, and session totals. A fast and stable internet connection is recommended to take full advantage of the live odds feed, which refreshes every few seconds.

Q

What slot games are available on 567tv?

567tv's Slots section features thousands of titles from leading game providers including Pragmatic Play, Microgaming, NetEnt, and Spribe. The catalogue includes classic 3-reel fruit machines, modern 5-reel video slots, progressive jackpot slots, and Megaways titles. Games are filtered by provider, theme, and volatility to help players find titles suited to their style and budget. All slots are mobile-optimised and load directly in the browser.

Q

Can I play 567tv games on my mobile phone?

Yes, 567tv is fully optimised for mobile play and works on all modern Android and iOS smartphones and tablets. There is no app download required — simply open your mobile browser, visit 567tv, and log in to access the full game library including slots, live casino tables, cricket betting, and dice games. The mobile interface automatically adjusts to your screen size for a seamless experience.

Q

What is the RTP on 567tv slot games?

RTP (Return to Player) varies by individual slot title. Most games in the 567tv catalogue from providers such as Pragmatic Play, NetEnt, and Microgaming carry an RTP of between 94% and 97%. Each game's RTP is displayed in its information or paytable section before you play. 567tv does not alter the RTP settings of any certified games — all titles run on independently audited and certified random number generators (RNGs).


Bonuses & Promotions

How the 567tv welcome bonus works, what wagering requirements mean, free spins availability, and the loyalty programme for regular players.

Q

What is the welcome bonus on 567tv?

567tv offers a welcome bonus to new players upon making their first qualifying deposit. The bonus amount and percentage match are displayed on the current promotions page at the time of your registration — bonus offers are updated periodically. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Review the full bonus terms before opting in.

Q

What are wagering requirements on 567tv bonuses?

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before you can withdraw any winnings derived from it. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before withdrawing. Full wagering terms for each bonus are listed in the 567tv promotions section. Bets placed on excluded games do not count toward wagering.

Q

Does 567tv offer free spins?

Yes, 567tv regularly offers free spins promotions, typically as part of welcome packages, reload bonuses, or game-launch campaigns tied to new slot titles from providers like Pragmatic Play and Microgaming. Free spins are credited to specific games and must be used within the validity period stated in the offer. Any winnings generated from free spins are subject to the wagering requirements listed in the applicable promotion's terms.

Q

Does 567tv have a loyalty or VIP programme?

567tv operates a loyalty programme that rewards consistent players with points earned on qualifying bets placed across slots, live casino, and sports betting. Accumulated points can be exchanged for bonus funds or used to unlock tier-based rewards. Higher loyalty tiers offer benefits including faster withdrawal processing, higher deposit limits, personalised bonuses, and dedicated account management. Details of the current loyalty structure are available in the Promotions section after login.

Q

Can I use a bonus on cricket betting at 567tv?

Whether a bonus can be used on cricket betting depends on the specific promotion. Some 567tv offers are casino-only and restricted to slot games or live casino tables, while others are sportsbook-eligible and can be wagered on cricket markets including BPL and IPL fixtures. The eligible game and bet types for each promotion are clearly listed in its terms. Always check before placing wagers intended to meet a bonus's rollover requirement.

Q

How do I claim a promotional bonus on 567tv?

Most 567tv bonuses are claimed by visiting the Promotions section while logged in, selecting the offer, and clicking the opt-in or claim button before making your qualifying deposit. Some bonuses are automatically applied when you deposit the minimum qualifying amount during the eligible period. If a bonus requires a promo code, the code is displayed on the promotion detail page and must be entered in the cashier before completing the deposit.


Safety & Responsible Gaming

Information about platform security, the 18+ age requirement, self-exclusion, deposit limits, and where to get help if gambling becomes a concern.

Q

Is 567tv safe and secure for Bangladeshi players?

567tv uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform. Player funds are held in segregated accounts separate from company operating funds. All games are provided by certified third-party studios running independently audited RNG systems, ensuring fair outcomes. 567tv does not share player data with unauthorised third parties. For any security concerns, contact [email protected].

Q

Is 567tv legal in Bangladesh?

567tv operates as an online gaming platform serving Bangladeshi players and is committed to providing a safe, fair, and transparent experience. We use SSL encryption, certified game providers, and responsible gaming frameworks consistent with international best practices. Players are responsible for understanding the laws applicable in their own jurisdiction. 567tv strongly recommends that all players review their local regulations before registering.

Q

What is the minimum age to play on 567tv?

The minimum age to register and play on 567tv is 18 years. This is a strict, non-negotiable requirement. Age is verified during the KYC process using government-issued identification. Any account found to belong to a player under the age of 18 will be permanently suspended immediately and all associated funds forfeited. 567tv takes underage gambling prevention seriously and supports parents in using filtering software to block access for minors.

Q

How do I self-exclude from 567tv?

To self-exclude from 567tv, contact [email protected] with the subject line 'Self-Exclusion Request' and state your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Your account will be closed within 24 hours of confirmation, all marketing communications will stop immediately, and re-registration using the same identity will be blocked for the full exclusion period. Any remaining balance will be refunded to your withdrawal method.

Q

Can I set deposit limits on my 567tv account?

Yes, 567tv allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is active, no deposit exceeding that threshold will be processed until the limit period resets or you request a reduction. Increases to deposit limits are subject to a 7-day cooling-off period before they take effect, giving you time to reconsider. Decreases take effect immediately. These tools are provided free of charge to all registered players.

Q

What should I do if I think my gambling is becoming a problem?

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, take action early. 567tv's responsible gaming tools — including deposit limits, session time-outs, and self-exclusion — are available immediately from your account settings or by emailing [email protected]. You can also review our dedicated Responsible Gaming page for further guidance. Seeking help early is always the right decision, and our support team will assist you without judgment, at any hour.

Still Have Questions?

Our support team is available 24 hours a day, 7 days a week to help with any query not covered here. You can also explore the platform directly — your answers may be a single click away.